Milo Training Module 00 - Quick Start Guide.
An overview of Milo 2, showing some of the more common features of Milo 2.
This training module can also be downloaded in PDF form. Click here to download
The quick start guide is intended for users who want to start working with Milo straight away. For a more in-depth, step-by-step guide, please see the individual modules for each section of the database:
This module will allow you to get logged in and using the system.
For the most part, Milo 2 uses the same data types (organisations, contacts, opportunities) as the original Milo system, so once you become accustomed to the new user interface, it should be fairly straightforward to navigate around the system as before.
All Milo users require a named licence. If you do not have a licence, please contact your local milo lead to find out if one has already been assigned to you.
When you are set up on the system as a user, you will reveive an automated e-mail with details of how to log in and a URL. You must create your own password on first-time login. Don’t worry - it is possible to reset passwords in the event you forget them.
To access Milo, go to https://login.salesforce.com/ and enter your details.
This video will show you how you can reset your password within Milo 2.
The home screen
On login, you will be taken to your home screen - this is where you can see an overview of recent activity, live tasks and events, and any dashboards you have set up. You will see that along the top left of the screen there are several tabs relating to different Milo entities (highlighted below):
There are some helpful and time-saving features (numbered above) available for use throughout the system - it’s important to be aware of them before you get started, as they will save you some time!
One of the key differences in the new system is that there is now a global system-wide search. The search field is a bit like Googling within Milo – enter any organisation or contact name to find matching results and associations. If you want to use partial words, remember to add an asterisk [*] as a wildcard.
2. Create new
Create new allows you to create a new organisation, contact, opportunity, event or task without going anywhere else in the system (though of course, you should always make sure a record for a new contact etc. doesn’t exist yet!).
3. Recent items
This list will be blank the first time you log in. but as you investigate the system and open more records, your recent history will appear here – very useful for clicking back into a record you were working on earlier in the day without having to search.
4. Recycle bin
Lastly, if you accidentally delete a record, fear not – there’s now a recycle bin so you can view and restore recently-deleted items if necessary.
The Organisations tab
The steps used to access each area of Milo are the same, so once you get comfortable with organisations you should be able to access opportunities, contacts etc. with no problem.
For the quick start example, we’re going to look at searching for, accessing and editing an organisation. You could look for a specific record by using the global search, of course, but this is what to do if you want to select from a list of organisations.
The first thing to do is click on the Organisations tab at the top of the screen to get to the Organisations home screen:
The Recent Organisations list will be blank, as you haven’t accessed any records yet. Once you have spent some time on the system, the last 5 organisation records you accessed will display.
To see some organisation records, you will need to select a view from the dropdown list (highlighted above).
Customisable views are one of the most powerful features of Salesforce. Using these you can create your own unique lists of organisations, contacts, etc. you want to use regularly. If you like, you can experiment by clicking on ‘Create new view’ and choosing which fields you want to filter on. See module 01 for more on views.
In the meantime, we just want to access a record, so select the ‘All Organisations’ view from the dropdown menu and you will see an alphabetical list of every organisation on the database. Click into any record and you will be able to view the organisation page.
This page is a streamlined version of the organisation record from Milo, omitting the many unused fields on the original database.
As in the old system, fields are grouped into different sections: Organisation Details, Basic Profiling, Aims & Objectives etc.
You can expand or contract each section by clicking on the arrow next to the section title. The system will remember which sections you have hidden, so you don’t have to collapse them each time.
The fields are arranged in roughly the same order on Milo 1, so if you were familiar with the old layout, everything should be where you expect it to be.
Above the organisation details is a row (highlighted above) of clickable object titles: locations, contacts, opportunities etc.
This lets you see at a glance if the organisation has any of these objects associated with it – giving you the number of associations in brackets. If you hover the pointer over these titles, you will see a summary of the different locations, contacts, volunteer opportunities, interactions etc associated with this organisation.
You can also see a summary of all associated objects by scrolling to the bottom of the organisation screen:
Editing an organisation
If you want to amend or add data to a record, simply click on the Edit button above Organisation Detail:
This will open the record in edit view (please note, ability to edit a record is dependent on user permissions):
You can now edit and update any information on the record. The red bars next to some fields denote mandatory fields – as on the old system, these need to be populated in order to save a record.
Once you have made any changes you want to, click on the ‘Save’ button at the top of the screen (highlighted above) to return to the view organisation screen.
Associating a location
It’s the same process to associate any object with a record. To add a location, for example, hover over the ‘Locations’ link to see existing locations.
Then Simply click on ‘New location’ to open up the edit screen for a new location.
Complete the details you want for this location and click on the ‘Save’ button.
You will now see the new location, which is associated with the organisation.
Try clicking on the name of the organisation under ‘Recent Items’ to go back in to the record and check that the number of locations has increased by 1.
Salesforce provides an excellent online help and training directory. While the custom Milo functionality is covered in these training modules, Salesforce has a wealth of other features that could complement your work. If you are interested in exploring Salesforce in more detail.
Click on the Help & Training link at the top right of every screen…
…to go to the Salesforce online training and help hub. You can take online training and access support from the worldwide Salesforce community.
You can usually find the answer to any question about Salesforce by typing your question into the Help search field.
Remember, for Milo-specific questions (e.g. “how do I create a new interaction with an organisation?”), it’s best to refer to the training documentation or contact the Milo team on [email protected] – but for questions about Salesforce itself, the online help and training is a fantastic resource.
In the Quick Start Guide, we have covered:
You can use the same techniques to navigate around Milo and start to explore the other features Milo has to offer.
Remember – for more step by step advice, see the individual training modules. If you have any problems or get stuck, you can contact the Milo team at [email protected]