, see our How To Guide: Digital Services SCVO in collaboration with Third Sector Lab are also supporting,See this guide from Cast on the principles behind developing good digital services. , can use digital tools to help the people they work with. ,tools Handling initial enquiries Maintain an up-to-date contact page – with a shift to remote working,See also the Coronavirus Tech Handbook for a growing crowd-sourced guide to running remote meetings.If

Virtual meetings and video calls (sometimes called video conferencing) have rapidly become a common part,of people’s working lives.,They will be an essential part of how your team works.,Keep meetings short and focused You should always try to keep meeting as short as possible as people,Working remotely means people may need a moment or two to get into ‘meeting mode’.

We switched to a remote working model without disruption to any of our services and were able to continue,We switched to a remote working model without disruption to any of our services and were able to continue,services, digital inclusion and remote working, and hosted a range of practical and discursive webinars,Support services We responded quickly to adapt our support services to meet people's changing needs.,has put digital into focus more than ever before, so we have worked on updating our Digital Check-up

Virtual meetings can seem like an obvious answer but these can be fatiguing and time heavy so should,Three key actions Limit virtual meetings and plan them carefully Take care with email overload Use a,part-time staff, or staff on leave, to get an overview of what has been happening when they return to work,Team members can set when they are online or away, or head-down busy or in meetings.,easily Encourages sharing of links to live documents, rather than attachments, which helps your team work

We set up a remote service to help people by phone, WhatsApp, and video calling on Zoom, Google Meets,We quickly adapted to using TeamViewer Quick Support for remote access.,We worked closely with our Older Persons Befriending project to support people needing shopping or prescription,They in turn referred people who already had digital devices but needed extra support.,In January we started meeting virtually using our Discord Channel.

This is only a small proportion of the organisations we support, but it’s still a useful snapshot of,In our next blog, we’ll look at checkup results by organisation size and area of work.,well as a remote team.,Again, the technology to support this has become much simpler and more flexible.,When organisations complete our digital checkup, they have the option to book a free one-to-one support

Check out our top suggestions in our How To Guide. But there’s an even simpler solution. ,Obviously there’s no real alternative to video meetings if you’re working with a group of folk, especially,But a fair proportion of our meetings are just 1-to-1s, either quick catch-ups or a more in-depth review

If you’re a trustee you’ll have had to focus on crisis management, adjusting to virtual meetings, facing,Board meetings will continue to be held online, and this can bring its own unique challenges.,The Association of Chairs have tips on how chairs can make online meetings work well, which include the,Think creatively and utilise screensharing, online whiteboards and other feedback facilities, SCVO’s Digital,Guide to Virtual Meetings will help with this.