This website uses cookies for anonymised analytics and for account authentication. See our privacy and cookies policies for more information.

SCVO
Funding Scotland
TFN
 




Supporting Scotland's vibrant voluntary sector

Scottish Council for Voluntary Organisations

The Scottish Council for Voluntary Organisations is the membership organisation for Scotland's charities, voluntary organisations and social enterprises. Charity registered in Scotland SC003558. Registered office Mansfield Traquair Centre, 15 Mansfield Place, Edinburgh EH3 6BB.

Error 404

The requested page could not be found, it may have been moved or deleted.

The five challenges:

The most common reasons for not using the internet in 2022 were a lack of interest and concerns about privacy,People being supported to build the confidence and motivation to safely engage digitally through trusted,However, there is a broader need for digital services to be more transparent about any data privacy implications,Data privacy can be complex to understand, even for those in roles supporting people to get online.,and empower staff and volunteers to support people to get online confidently and safely.

https://scvo.scot/support/digital/inclusion/roadmap/the-five-challenges

121 support with your digital issues

We're offering free support calls to voluntary sector organisations and charities of all sizes.,Book a free call with a member of the SCVO digital team to help your organisation make better use of,digital.,We offer support and advice on a wide range of topics, including: Remote working tools Security and privacy,How to test out a new online service Book your support call

https://scvo.scot/support/digital/digihelp/121help

New service delivery models

, see our How To Guide: Digital Services SCVO in collaboration with Third Sector Lab are also supporting,Remember the need to protect privacy and support good safeguarding practice where users are sharing personal,Housing Association might need to give its tenants free WiFi, or a youth organisation might want to offer supported,Bear in mind that WhatsApp will display a user's phone number to you so ensure you have the right privacy,See also our blog post on questions about privacy and security when using Zoom.If you’re running a Zoom

https://scvo.scot/support/digital/service-delivery

Safety and security

You have to make sure that information shared as part of your digital service is as safe and secure as,your staff and volunteers to understand online safety and privacy Understand your tool You should take,time to understand the terms and conditions, and privacy settings, for any tool before you start to,Informed consent You should gather consent before providing digital support, in the same way as you would,for face-to-face support.

https://scvo.scot/support/digital/guides/digital-services/safety-security

Messenger services

User Privacy It is important your users know what personal data is revealed when they use a messenger,If you are storing data then users will need to understand your privacy policy.,Staff Privacy Your staff and volunteers may also use these platforms in their personal life.,Charities using this tool CHAYN is running a telegram group to provide trauma support to survivors of,domestic and sexual abuseParentzone’s crisis messenger services use SMS to provide a mental health support

https://scvo.scot/support/digital/inclusion/doing-digital-inclusion/research-and-resources/tools-functionality/messenger-services

The five challenges

Additionally, limits on computer time per user, restricted opening hours, lack of privacy and lack of,Flexibility on how such hubs function would enable greater engagement with digital.,For example, the Digital Lifelines Scotland programme has supported people who are at risk of harm from,Lending libraries are not without challenges as there are factors to consider around data privacy and,accessing this support.

https://scvo.scot/support/digital/inclusion/roadmap/the-five-challenges-2

Approach

Embedding digital inclusion support into your service can help.,Three key actions Keep digital support frequent, informal and flexible Prioritise online safety Don’t,Build digital skills support into everyday interactions You can help people to build digital skills with,This will allow you to focus your time on delivering skills support.,You should include sessions about passwords, privacy settings, identifying secure websites and recognising

https://scvo.scot/support/digital/inclusion/doing-digital-inclusion/approach

Essential digital skills

importance of supporting learners to understand how to protect themselves and stay safe, legal and confident,What support does this individual need to achieve the greatest benefits to them of being online, whilst,and guidance, such as in relation to a specific online risk; Offering additional technical safeguard support,, e.g. help setting up certain parental controls; Devoting additional time or resources to supporting,settings to control what people can see online, including on social media I can use privacy settings

https://scvo.scot/support/digital/inclusion/doing-digital-inclusion/understanding-digital-inclusion/essential-digital-skills

Data ethics, risk, and privacy

You need to explain which lawful basis you are using in your privacy policy.,you also need to be clear and transparent about the limitations of data you are working with.Right to privacy,And sharing some private or personal information does not mean someone has given up their right to privacy,a reliable conclusion.The risk of misinterpreting data: Make sure you don’t use data to support misleading,Here are a few key steps to take: Educate and support team members who are working with data on how to

https://scvo.scot/support/digital/guides/data/data-ethics-risk-and-privacy

Cookies policy

account services1 monthcookie_consentA Boolean value used to remember if the user has dismissed the privacy,We anonymise the last 3 digits of all user IP addresses for Google Analytics, so that we can ensure that,Find out more about security and privacy in Google Analytics.,For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.,For further details, please see this page about Pardot cookies on the Salesforce support site.

https://scvo.scot/cookies

Our work to help organisations grow their digital capacity is supported by: