The most common reasons for not using the internet in 2022 were a lack of interest and concerns about privacy,People being supported to build the confidence and motivation to safely engage digitally through trusted,However, there is a broader need for digital services to be more transparent about any data privacy implications,Data privacy can be complex to understand, even for those in roles supporting people to get online.,and empower staff and volunteers to support people to get online confidently and safely.
https://scvo.scot/support/digital/inclusion/roadmap/the-five-challenges
We're offering free support calls to voluntary sector organisations and charities of all sizes.,Book a free call with a member of the SCVO digital team to help your organisation make better use of,digital.,We offer support and advice on a wide range of topics, including: Remote working tools Security and privacy,How to test out a new online service Book your support call
https://scvo.scot/support/digital/digihelp/121help
, see our How To Guide: Digital Services SCVO in collaboration with Third Sector Lab are also supporting,Remember the need to protect privacy and support good safeguarding practice where users are sharing personal,Housing Association might need to give its tenants free WiFi, or a youth organisation might want to offer supported,Bear in mind that WhatsApp will display a user's phone number to you so ensure you have the right privacy,See also our blog post on questions about privacy and security when using Zoom.If you’re running a Zoom
https://scvo.scot/support/digital/service-delivery
You have to make sure that information shared as part of your digital service is as safe and secure as,your staff and volunteers to understand online safety and privacy Understand your tool You should take,time to understand the terms and conditions, and privacy settings, for any tool before you start to,Informed consent You should gather consent before providing digital support, in the same way as you would,for face-to-face support.
https://scvo.scot/support/digital/guides/digital-services/safety-security
Embedding digital inclusion support into your service can help.,Three key actions Keep digital support frequent, informal and flexible Prioritise online safety Don’t,Build digital skills support into everyday interactions You can help people to build digital skills with,This will allow you to focus your time on delivering skills support.,You should include sessions about passwords, privacy settings, identifying secure websites and recognising
https://scvo.scot/support/digital/inclusion/doing-digital-inclusion/approach
importance of supporting learners to understand how to protect themselves and stay safe, legal and confident,What support does this individual need to achieve the greatest benefits to them of being online, whilst,and guidance, such as in relation to a specific online risk; Offering additional technical safeguard support,, e.g. help setting up certain parental controls; Devoting additional time or resources to supporting,settings to control what people can see online, including on social media I can use privacy settings
https://scvo.scot/support/digital/inclusion/doing-digital-inclusion/understanding-digital-inclusion/essential-digital-skills
Additionally, limits on computer time per user, restricted opening hours, lack of privacy and lack of,Flexibility on how such hubs function would enable greater engagement with digital.,For example, the Digital Lifelines Scotland programme has supported people who are at risk of harm from,Lending libraries are not without challenges as there are factors to consider around data privacy and,accessing this support.
https://scvo.scot/support/digital/inclusion/roadmap/the-five-challenges-2
When you move a service online you need to understand how your users already engage with the digital,Three key actions Measure the digital skills of your users Think about how your users will be accessing, your service Start with platforms (apps/software) that they already use Skills The Essential Digital,It offers two short checklists that users can complete with your support.,This is often because you want to respond to all concerns about ethics, privacy and safeguarding.
https://scvo.scot/support/digital/inclusion/doing-digital-inclusion/understanding-digital-inclusion/your-users
about how you could support people with their device and connectivity needs: The skills to use a device,That’s the same for digital skills: without the Essential Digital Skills and the motivation to use the,Support local volunteers to become digital champions.,Research shows that most people are still offline because they feel uncertain about online safety and privacy,for supporting a learner.
https://scvo.scot/support/village-community-halls/digital/digital-champions
