of the Scottish Charity Awards this year, but to win two of the categories (Campaign of the Year and Digital,mental health and not being able to access face to face services during the pandemic, we expanded to digital,platforms for our wellbeing services adding digital and telephone counselling, Zoom Coping with Change,workshops, befriending calls and a suite of digital self-help resources which have all been a major,By adding these digital services, we have become more accessible to people living in rural communities

, see our How To Guide: Digital Services SCVO in collaboration with Third Sector Lab are also supporting,See this guide from Cast on the principles behind developing good digital services. ,might want to offer supported young people mobile data topup vouchers.,Examples of tools to deliver digital services Here are some short examples of how voluntary sector organisations,If you’re capturing any personal data through a form or booking system, you will need a privacy statement

continued support. ,data on the activities of your Digital Champions.,Digital Champions keep a tally or how many learners they’ve supported, and at the end of the week they,What further support would be helpful in your role as a Digital Champion?,Here’s an example from No.1 Befriending Agency for Connecting Scotland.

support a reliable conclusion.The risk of misinterpreting data: Make sure you don’t use data to support,For example, you should be wary of drawing big conclusions from small sample sizes.,See Ten simple rules for responsible big data research for a useful guide.,Here are a few key steps to take: Educate and support team members who are working with data on how to,The ICO has useful templates and guides to help you document your data flows.Make a list of users and

And you can use data to show funders and other supporters that your work is making a difference.,Once you have your questions or hypothesis, you set some parameters – for example, collecting data on,Starting with a small, powerful insight will also help your team see the power of data to support decisions,Start with a small, achievable project and use that to gain confidence This guide was written by John,the free support they offer here.

Top three tips Understand what third party tools will do with your data and your users data Get informed,For example at the start of the coronavirus crisis there was a big focus on Zoom which led to helpful,For more information about how to assess risk see the Catalysts step-by-step digital safeguarding guide,Informed consent You should gather consent before providing digital support, in the same way as you would,for face-to-face support.

Example 1 – Using data analysis and segmenting to track and improve user engagement An environmental,New open rate is 22%) Example 2 – advice charity looking to spot trends in their advice sessions A local,The two questions guiding their approach were: How might we make better use of our limited capacity?,Using a form meant that the data was consistently structured and available in a spreadsheet for easier,their staff rota and update their staff knowledge base for in-depth topics.Alongside analysing the data

For example, ‘go to the home-screen’.,different devices, such as this Chromebook simulator and Apple Teacher (which has iOS step-by-step guides,As employees, we have legal obligations around Data Protection and not sharing any personal data we may,A Digital Champion should not request passwords or excessive personal data from a learner.,For example, if a learner wants help to setup online banking we can support them with the process, but

The remaining sections of our guide provide the detail about each area.,They could help provide extra or niche support. How will you use the Digital Skills Toolkit? ,You could adapt it to have more relevant examples for your users.,Think about how you will use the data to inform your activities and as a support tool for your users.,Let your service users and wider networks know about your digital inclusion support.

visually we made more differentiation between work skills and life skills, so we could then take out that data,(Microsoft) Microsoft Outlook Guide (Microsoft) Essential Digital Skill: Handling Information and Content,For example, explain to your learner that their device is just like their house: burglars would look,Champion Guide.,Before you leave, you can check out the last part of the Digital Motivator Guide: measuring impact or