Scottish Council for Voluntary Organisations

Essential digital skills

apps/products/services Essential Digital Skills for Work Essential Digital Skills for Work are the increasingly,(Age UK) Shopping Online Securely (National Cyber Security Centre) Online Shopping (Digital Unite) Universal,Digital Champions can use a risk assessment process to review online safety considerations.,and Privacy: Guide for Digital Champions (One Digital) Top Tips for Staying Secure Online (National,Safety, Device Updates and Backups (Get Safe Online) That's the end of the Digital Champion Guide.

https://scvo.scot/support/digital/inclusion/doing-digital-inclusion/understanding-digital-inclusion/essential-digital-skills

Webchat

This means you need to have someone available to respond, or a chatbot that offers a high quality service,Service remit It is important that your users and responders are clear about the remit of the webchat,Record of discussion You need to consider if your users can access the service anonymously, and whether,See the section on safety and security for more information.,Charities using this tool ‘We are with you’ offer a webchat service to support people dealing with addiction

https://scvo.scot/support/digital/inclusion/doing-digital-inclusion/research-and-resources/tools-functionality/webchat

Safety and security

You have to make sure that information shared as part of your digital service is as safe and secure as,For more information about how to assess risk see the Catalysts step-by-step digital safeguarding guide,Informed consent You should gather consent before providing digital support, in the same way as you would,for face-to-face support.,service.

https://scvo.scot/support/digital/guides/digital-services/safety-security

Messenger services

Popular platforms There are a huge number of tools that can be used for messenger services.,See the section on safety and security for more information.,Service remit It is important that your users are clear about the remit of the messenger service.,Charities using this tool CHAYN is running a telegram group to provide trauma support to survivors of,domestic and sexual abuseParentzone’s crisis messenger services use SMS to provide a mental health support

https://scvo.scot/support/digital/inclusion/doing-digital-inclusion/research-and-resources/tools-functionality/messenger-services

Careful now! Your emerging AI strategy

John Fitzgerald

19 October 2023

Posted in

Digital

Digital Evolution

We’ve got more in-depth guidance in our AI guide for the voluntary sector.,Trust and safety are paramount.,In digital, we often talk about ‘failing fast’ – trying out a small pilot to gain insights and spot pitfalls,Data protection and safety is key, too. The ICO has lots of advice in this area.,Cyber security and safety The main short-term risk is around information security.

https://scvo.scot/p/84589/2023/10/19/careful-now-your-emerging-ai-strategy