, see our How To Guide: Digital Services SCVO in collaboration with Third Sector Lab are also supporting,Key principles Start with user needs - spend time understanding what your service users need to do, and,You should do a bit of work to make things easy for your users.,Gathering user insight and feedback Embedding a short, easy survey in your outbound communication, for,Capturing user insight and feedback at key moments during their journey with you is much more meaningful
https://scvo.scot/support/digital/service-delivery
Digital is a journey, not a destination Why do you need to take this journey in 2024, and where will,The impact of digital confidence A digitally-savvy organisation can: Understand what its service users,Culture: Build a culture of inclusion, innovation, and collaboration that will support your organisation's,User-centred design: Understand your users, challenge assumptions, and redefine problems to create innovative,How do we make it happen?
https://scvo.scot/support/digital/senior-leaders-programme
(for example removing PDFs and replacing them with structured web pages) Doing some user research to,understand user experience/user journey from a real perspective Early on it was obvious that barriers,A prototype and the insights from real-world users can make a compelling case for investment, too.,Three things you can do now to make progress Do an audit of user permissions and remove old logins where,collaboratively to understand digital development needs, and pool their investment so that the whole
https://scvo.scot/support/digital/call-to-action-3
SCVO members support our communities and they do so better together, through progress enhanced by listening,Chuks OdodoBoard member, DataKirk I have over 10 years’ experience in marketing, community engagement, digital,I hope to share insight and learning with colleagues and partners, within and beyond SCVO.,I have a tenacious attitude and I believe that anything worth doing is worth doing to the very best of,I want to share some of my learning from many years interacting with service users.
https://scvo.scot/about/work/agm-2023/trustee-elections-2022
to do so.,Research-based charities will have crucial insights to contribute to national discussions.,Whether concerning food distribution, digital inclusion or many other things, the response to the pandemic,Space must be created for true co-design, collaboration, and meaningful user involvement to give Scotland,in the organisation, what they do, how they do it, and how they can work best together to change outcomes
https://scvo.scot/p/38613/2020/05/29/scvo-response-to-the-advisory-group-on-economic-recovery
